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Store Policies
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Payment Policy:

We accept the following payment methods:

  • Cash

  • Credit and Debit Cards

  • Zelle

  • CashApp ($KolorKouture)

 

Shipping Policy:

We are committed to providing you with the best service possible in all areas of the process. The current worldwide pandemic has affected the way in which, and the speed at which orders can be fulfilled. Our shipping fee is $5.99. Please allow 3-5 business days for processing. Please expect orders to be shipped within 5-7 business days. Please note that this does not include weekends or holidays. Thank you so much for your patience during this time. We appreciate your understanding.

 

Invalid Address Policy:

If you provide an address that is deemed “invalid” by the carrier, you will receive a notification via email asking that you confirm your address in order for your order to be properly fulfilled. If a correct address is not provided within 48 hours, your package will be delivered to the address that was originally provided by you.

• Please make sure that the address is filled out in the correct way, with apartment numbers, street numbers, and so on in the right fields.

• Please note that the customer will assume all costs/damages that come because of a package being delivered to the invalid address that was provided.

 • We will not accept any refunds or exchanges, and the customer will be responsible for reordering their items.

 

Return/Exchange Policy:

Refunds and exchanges will not be granted for any reason except receipt of an on incorrect item. Please see the “Wrong item” section for details.

 

Wrong Item Policy:

We strive to provide the utmost best to our customers, but we do believe that accidents do happen. To this end, we believe it to be our responsibility to rectify these issues by providing swift response in order to maintain our customer’s trust. If you happen to receive an order containing an incorrect item, or missing items, please contact us immediately at  kolorkouture01@gmail.com. In the email please include:

1. Recipient’s name

2. Order Number (And Tracking Number)

3. A clear screenshot or photo of the order summary

4. A clear photo of the incorrect item that was received

 

Missing Package Policy:

 

In the event that the carrier confirms that your order has been delivered to the address provided to us, but you have not received your item, please do the necessary checks to ensure your package is indeed missing. If your package cannot be located, please email us at kolorkouture01@gmail.com for the next steps to take in order to file a claim on your missing package. Please note that when you place an order with us, you agree to follow all missing package protocols that are set out for your protection and ours. Please refrain from placing a chargeback request before reaching out to us. This may interfere with our refund process.

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